Shipping

At Ballistic Metal, we are dedicated to delivering high-quality, handcrafted adult toys and BDSM gear with utmost discretion and efficiency. Our shipping and delivery policies are designed to ensure your order reaches you promptly and privately.

Shipping Options and Costs

We offer the following shipping methods to cater to your needs:

USPS Ground Advantage: Our most economical option, with delivery times varying based on your location.
Priority Mail: Faster delivery for those who prefer expedited shipping.
UPS Ground: Reliable and cost-effective delivery for your packages.

Shipping costs are calculated at checkout based on your chosen method and destination.

Order Processing Time

Orders are typically processed and shipped within 5-7 business days after receipt. Please note that the shipping method selected refers to the transit time after your order has been dispatched, not the speed of order processing.

Discreet Packaging

Your privacy is paramount. All orders are shipped in plain, unmarked boxes with no indication of the contents. The return address is labeled as "BM Warehouse" to ensure discretion.

International Shipping

We proudly ship worldwide. International delivery times may vary depending on customs and local postal services. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Tracking Your Order

Upon shipment, you will receive a confirmation email with a tracking number. Use this number on the carrier’s website to monitor your package's progress. If you encounter any issues, please contact our customer support team at sales@ballisticmetal.com.

Shipping Restrictions

Certain international destinations may have restrictions due to regulatory requirements. If your location is affected, you will be notified during the checkout process.

Potential Delays

While we strive for timely deliveries, unforeseen circumstances such as weather events or carrier delays may occur. If your package hasn't arrived within the expected timeframe, please contact us at sales@ballisticmetal.com.

Returns and Exchanges

Due to the intimate nature of our products, returns or exchanges are only accepted for manufacturing defects. If you encounter any issues with your order, such as defects or damage during shipping, please contact our customer service team for prompt assistance.

For full details, please refer to our Return Policy.

Contact Us

For any questions or concerns, our customer support team is here to help.

Email: support@ballisticmetal.com
Phone: (818) 275-1840
Hours: Mon - Fri: 09:00AM – 05:00PM

At Ballistic Metal, we are committed to providing exceptional service and ensuring your satisfaction with every purchase. Thank you for choosing us for your adult pleasure and fetish product needs.

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