Frequently Asked Questions (FAQ)

1. Do you ship internationally?

Absolutely! We ship worldwide. Simply provide your shipping address during checkout, and we'll ensure your order reaches you discreetly, no matter where you are.

2. How long does shipping take?

We strive to process and ship all orders as quickly as possible. Typically, orders ship within 5-7 business days after receiving & processing.  Shipping times vary depending on service chosen (ground advantage is the slowest, priority mail is the quickest), while international orders may take slightly longer depending on customs and local postal services.  The shipping method chosen is ONLY the transit time after the order has shipped, not the speed of shipping the order out from our facility.  

DISCREET SHIPPING - YES, all orders are shipped very discreetly.  We use plain boxes with no pictures or mention of what is inside your package.  The return address is also masked to show "BM Warehouse".  

3. Is my payment information secure?

Your security is paramount to us. We utilize encrypted payment gateways to ensure that your personal and financial information remains safe and confidential with every transaction.

4. Are your products body-safe?

Absolutely. We understand the importance of safety and hygiene, which is why all our products are crafted from high-quality, body-safe materials. Your health and well-being are our top priorities.

5. Can I return or exchange an item?

Due to the intimate nature of our products, we cannot accept returns or exchanges for reasons other than manufacturing defects. However, if you encounter any issues with your order, please don't hesitate to contact our customer service team, and we'll do our best to assist you.

6. How can I contact customer support?

We're here to help! If you have any questions, concerns, or feedback, please reach out to our dedicated customer support team at support@ballisticmetal.com. We're committed to providing exceptional service and ensuring your satisfaction every step of the way.

7. Are your products customizable?

Yes, we offer custom engraving services on select items to add a personal touch to your purchase. Additionally, for those seeking bespoke designs or modifications, we're more than happy to accommodate custom orders. Simply email us at sales@ballisticmetal.com with your specifications, and we'll work with you to bring your vision to life.

8. How do I care for my Ballistic Metal products?

Proper care ensures longevity and continued enjoyment of your toys and gear. We recommend cleaning your items before and after each use with a mild soap and water solution. Additionally, store them in a cool, dry place away from direct sunlight to maintain their quality.

9. Do you offer wholesale or bulk pricing?

Yes, we do! For retailers, distributors, or individual businesses interested in purchasing our products, we do offer wholesale pricing. Please contact our sales team at wholesale@ballisticmetal.com for more information on wholesale opportunities and to set up an account.

10. Can I cancel or modify my order after it's been placed?

Once an order has been placed, it enters our processing system immediately to ensure prompt shipment. As a result, we're unable to accommodate cancellations or modifications once the order has been confirmed. We apologize for any inconvenience this may cause and appreciate your understanding.